Engaging Young People • Building Resilience • Creating Positive Futures
PRIVACY POLICY
Effective date: 18 August 2026
Last updated: 18 August 2026
Norfolk Youth Mentoring is committed to protecting the privacy and personal information of children, young people, parents, carers, professionals and anyone who contacts or uses our services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights individuals have over their information.
Norfolk Youth Mentoring aims to handle personal information fairly, lawfully, securely and transparently in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
Norfolk Youth Mentoring is a youth mentoring service providing support to children and young people, including 1:1 mentoring, youth groups and mentoring support delivered in partnership with families, carers, schools, children's homes, youth organisations and other professionals.
Data Controller: Norfolk Youth Mentoring
Founder/Lead Mentor: Jack Starling
Email: Jack@norfolkyouthmentoring.com
Telephone: 07368345796
Website: www.norfolkyouthmentoring.co.uk
For the purposes of data protection law, Norfolk Youth Mentoring is responsible for deciding how and why personal information is processed.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with Norfolk Youth Mentoring, we may collect some or all of the following information.
Information about parents, carers and professionals
This may include:
* Name
* Contact details
* Email address
* Telephone number
* Relationship to the young person
* Organisation or professional role
* Referral information
* Information provided when contacting us
* Information relating to the support being requested
Information about children and young people
Where mentoring or other support is being provided, we may collect information such as:
* Name and preferred name
* Date of birth and age
* Contact information where appropriate
* School or educational setting
* Year group
* Interests and strengths
* Goals and aspirations
* Information about confidence and self-esteem
* Information about emotional wellbeing
* Information relating to engagement with education
* Information about friendships and relationships
* Information about behaviour or difficulties
* Information relevant to the mentoring support being provided
* Progress towards agreed outcomes
* Feedback from the young person, parent/carer or referring professional
Health, wellbeing and safeguarding information
Where necessary for the provision of appropriate and safe support, we may process information relating to:
* Mental health and emotional wellbeing
* Neurodiversity or diagnosed conditions
* Medical conditions
* Medication
* Additional support needs
* Risk factors
* Safeguarding concerns
* Information provided by other professionals involved with the young person
We only seek and use information that is relevant and necessary for providing safe and appropriate support.
3. INFORMATION COLLECTED THROUGH OUR WEBSITE
When you use our website, contact us or complete an online enquiry or referral form, we may collect information such as:
* Your name
* Email address
* Telephone number
* Organisation
* Information included in your message or enquiry
* Information submitted through forms
* Technical information such as IP address and browser information where this is collected automatically
We do not ask website visitors to provide sensitive personal information unless it is necessary for the purpose of an enquiry, referral or service.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
* Respond to enquiries
* Process referrals
* Arrange mentoring sessions
* Communicate with parents, carers and professionals
* Understand the needs of a young person
* Plan appropriate mentoring support
* Establish and review individual outcomes
* Monitor progress
* Maintain appropriate safeguarding arrangements
* Respond appropriately to safeguarding concerns
* Communicate with professionals involved in a young person's support
* Provide youth group activities
* Maintain appropriate records
* Manage bookings and payments
* Improve our services
* Meet legal and regulatory obligations
* Maintain the security of our website and systems
* Deal with complaints or concerns
* Provide information about Norfolk Youth Mentoring where individuals have requested or consented to receive it
We will not use personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful basis to do so.
5. OUR LAWFUL BASIS FOR PROCESSING INFORMATION
We will only process personal information where we have a lawful basis under data protection law.
Depending on the circumstances, this may include:
Consent – where an individual has freely given consent for us to use their information for a specific purpose.
Contract – where processing is necessary to provide an agreed service.
Legitimate interests – where processing is necessary for the legitimate interests of Norfolk Youth Mentoring, another organisation or an individual, provided those interests are not overridden by the individual's rights and freedoms.
Legal obligation – where we are required to process information to comply with the law.
Vital interests – where processing is necessary to protect someone's life or prevent serious harm.
Where we process special category information, such as health or mental health information, we will ensure that an additional lawful condition applies as required by data protection law.
6. CHILDREN AND YOUNG PEOPLE
We recognise that children and young people require particular protection when their personal information is being processed.
Norfolk Youth Mentoring will take account of the age, understanding and individual circumstances of the young person when explaining how their information is used.
We aim to communicate privacy information clearly and in language that young people can understand.
Young people will be encouraged to understand:
* What information we hold about them
* Why we need their information
* How their information is used
* When information may need to be shared
* Their rights in relation to their personal information
Children and young people have data protection rights, and these rights must be considered according to their age, understanding and individual circumstances.
7. CONFIDENTIALITY AND SAFEGUARDING
Norfolk Youth Mentoring aims to respect the privacy and confidentiality of everyone using our service.
However, confidentiality cannot be guaranteed where there is a concern that a child, young person or another person may be at risk of significant harm, or where we are legally required to share information.
If a safeguarding concern arises, we may need to share relevant information with appropriate professionals or agencies, such as:
* Children's Services
* The Police
* Schools or educational settings
* Parents or carers where appropriate
* Health professionals
* Mental health services
* Other safeguarding professionals
We will only share information that is relevant and necessary for the purpose of protecting the individual or meeting our legal responsibilities.
8. SHARING PERSONAL INFORMATION
We may share relevant information with organisations and professionals involved in supporting a young person.
This may include:
* Parents and carers
* Schools and colleges
* Children's homes
* Youth organisations
* Local authorities
* Health services
* Mental health services
* Social workers
* Other professionals involved in a young person's care or support
Where information is shared, we will consider whether the sharing is necessary, proportionate and lawful.
We will not sell personal information to third parties.
We will not share information with third parties for their own marketing purposes without an appropriate lawful basis and, where required, consent.
9. REFERRALS FROM PROFESSIONAL ORGANISATIONS
Norfolk Youth Mentoring may receive referrals from schools, local authorities, health services, mental health teams, children's homes and other professional organisations.
Where a referral is received, relevant information may be provided to us to allow us to assess whether our service is appropriate and to provide safe and effective support.
Information received through referrals will be handled securely and only used for appropriate purposes.
Where appropriate, information about progress and agreed outcomes may be shared with the referring organisation in accordance with agreed information-sharing arrangements and applicable data protection requirements.
10. KEEPING INFORMATION SECURE
Norfolk Youth Mentoring takes reasonable and appropriate steps to protect personal information from:
* Unauthorised access
* Accidental loss
* Destruction
* Misuse
* Unauthorised disclosure
* Unauthorised alteration
Information will be stored using appropriate security measures.
Access to information will be limited to people who need it for legitimate purposes.
Where digital systems or third-party services are used to process personal information, Norfolk Youth Mentoring will take reasonable steps to ensure that appropriate data protection and security arrangements are in place.
11. HOW LONG WE KEEP INFORMATION
We will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, unless we are required by law to retain it for longer.
Our retention periods will take account of:
* The type and sensitivity of the information
* The nature of the service provided
* Safeguarding requirements
* Legal and regulatory requirements
* Potential complaints or disputes
* Whether the information is still required for the provision of support
When information is no longer required, it will be securely deleted or destroyed.
12. WEBSITE COOKIES
Our website may use cookies or similar technologies to help the website function, understand how visitors use the website and improve the user experience.
Where cookies are not strictly necessary for the operation of the website, we will provide appropriate information and, where required, obtain consent before using them.
The exact cookies used by the website may depend on the website platform and services installed.
Website platform: Wix
Analytics: Wix and Google Analytics
Cookie consent provider: Wix
13. SOCIAL MEDIA
Norfolk Youth Mentoring uses social media platforms to communicate information about our services and engage with the local community.
These platforms may include:
When you interact with Norfolk Youth Mentoring through social media, the relevant platform may collect and process your personal information in accordance with its own privacy policy.
We will not publish photographs, videos or identifiable information about children and young people without appropriate permission and consent.
14. PHOTOGRAPHS AND TESTIMONIALS
We may occasionally wish to use photographs, videos, testimonials or other content for promotional purposes.
We will seek appropriate consent before using identifiable images or testimonials involving children and young people.
Consent can be withdrawn where appropriate.
We will not use a young person's personal information for promotional purposes simply because they receive our services.
15. THIRD-PARTY SERVICES
Our website and business may use third-party services such as:
* Website hosting
* Email services
* Payment providers
* Online forms
* Booking systems
* Analytics
* Social media platforms
* Cloud storage
Where third parties process personal information on our behalf, we will take appropriate steps to ensure that suitable data protection arrangements are in place.
16. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, individuals have rights under UK data protection law, including:
* The right to be informed about how personal information is used
* The right to access personal information
* The right to request correction of inaccurate information
* The right to request deletion of information in certain circumstances
* The right to restrict processing in certain circumstances
* The right to object to certain processing
* Rights relating to data portability in certain circumstances
* Rights relating to automated decision-making and profiling where applicable
These rights are subject to certain legal exemptions and limitations.
If you wish to exercise a data protection right, please contact Norfolk Youth Mentoring using the details below.
17. MAKING A DATA PROTECTION REQUEST
To make a request regarding your personal information, please contact:
Jack Starling
Norfolk Youth Mentoring
Email: Jack@norfolkyouthmentoring.com
Telephone: 07368345796
We may need to verify your identity before responding to a request.
We aim to respond to valid requests within the timescales required by applicable data protection legislation.
18. MAKING A COMPLAINT
If you have concerns about how Norfolk Youth Mentoring has handled your personal information, please contact us in the first instance so that we can investigate and attempt to resolve the issue.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
You can find information about making a complaint on the ICO's website:
Information Commissioner's Office https://ico.org.uk
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, technology or data protection practices.
The latest version will always be published on our website.
Last updated:18 August 2026
20. CONTACT US
If you have any questions about this Privacy Policy or how Norfolk Youth Mentoring handles personal information, please contact:
Norfolk Youth Mentoring
Founder: Jack Starling
Email: Jack@norfolkyouthmentoring.com
Telephone: 07368345796